Our privacy is crystal clear and we love to have a transparent relationship with our customers. If you will use our website, you acknowledge the practices described in this policy.
If you visit our website, we collect information such as:
Name
Business name
Email address
Phone number
Billing and shipping address
We use collected information for several reasons. It helps us manage customer accounts, prevent fraud and scams, improve website performance, meet legal requirements and to send marketing emails.
We use cookies for several reasons. To keep our website working properly, to remember user interest, to understand site traffic, for marketing purposes, to improve our navigation and for data security issues we have to collect cookies and analytics.
You can manage your cookies and other consent from your browser settings.
You can receive promotional and marketing email and text messages if you have selected them. If you don’t want to receive them anymore, just follow these steps:
We share your relevant information with:
No need to worry we do not sell your personal information in exchange for money.
To provide a secure and verified platform to customers is our responsibility. Therefore, we use reasonable administrative, technical, and physical measures intended to protect personal information. You email, files and payment method are completely secure at our platform.
Your privacy is completely your choice. You have complete right to:
To submit a request, email us at support@premiumboxes.com. We will complete the verification process before completing the request.
Children’s Privacy
Premiumboxes is a manufacturer with morals. We understand your concerns over children privacy and safety. You don’t have to worry because we just provide packaging services. We don’t collect any personal data from children under 13.
Our website has links to external sites. However, Premiumboxes is not responsible for third part websites and their actions. Always read their privacy policy before giving your personal information.
Privacy Policy can be updated. It will also affect changes in our website, services, or legal obligations. The updated version will be posted with a revised effective date.
PremiumBoxes provides live chat on its website to help with questions, quotes, orders, and customer support. Information shared through this service is handled as follows:
Chat Records: We keep records of conversations made through live chat. These records can include the messages exchanged between you and our team, files, images, artwork, and the date and time of each conversation.
Information Shared Through Chat: Depending on your interaction with our support team, we may receive your name, email address, phone number, message content, attachments, IP address, approximate location, the webpage you were visiting, and browser or referrer details.
How We Use This Information: Chat information helps us answer your questions, assist with quotes and orders, provide customer support, maintain a record of our communications, train our support staff, improve our services, and protect our website against security issues and fraud.
Access to Chat Information: Access to chat records is limited to authorized PremiumBoxes customer-service staff and trusted service providers that assist with operating our live chat system. Any third-party access is handled in accordance with Section 6 (Third-Party Services and Sharing).
Chat Recording Consent: Before you send your first chat message, you will see a notice explaining that the conversation will be recorded. If you select "Accept" and continue using the chat, you agree to the recording and use of your information as explained in this Privacy Policy. If you do not agree, please do not use the live chat service. You can contact PremiumBoxes instead at support@premiumboxes.com or (886) 472-5540.
How Long We Keep Chat Records: Chat transcripts are kept only for the period needed to provide our services and comply with applicable legal or regulatory requirements. If you would like a copy of your chat transcript or want to request its deletion, contact us at support@premiumboxes.com or write to 1S285 Summit Avenue, Oakbrook Terrace, IL 60181, USA.