To make the process transparent and reliable, we have a clear return and refund policy. Before placing your order it is recommended that you should read our return policy. We have a clear return, refund and exchange process.
We exchange, return or refund packages within 180 days of delivery date. After this time, customers won’t be eligible for a refund.
We have return eligibility criteria and we strictly follow them. If you want to return an order it must have:
As we make customized packaging, so we will carefully review the approved samples, order details and specifications. After confirming all of these details you will be eligible for a refund or return.
To make your claim appropriate you have to share details with us. Email us at support@premiumboxes.com with your order number, reason for claim, clear pictures of damaged package, printing, quantity, material or structure. After reviewing the details, our team will contact. Do not send your package back to use until our team asks you.
If the error was from our end, don’t worry. We offer free return shipping. Our team will contact you and provide you a prepaid returning label.
As soon as we receive returned products, our team will inspect and review them. We take 5 business days to proceed the refund. We will refund you through gateway you used to pay us. Additional charges from bank are not our responsibility.
We also have exchange policy if customers just want to exchange the defected products. As we receive returned products, our team thoroughly inspects and reviews them. Upon getting approval, we will confirm the production and deliver time. Our customer support team ill reach you and share all the required details.
Order cancellation only works before the manufacturing process. After the manufacturing process has stated we don’t cancel the order or refund. To cancel your order, contact us immediately.
Address: 9931 Franklin Ave, Suite 1-A
Franklin Park, IL 60131
Email: support@premiumboxes.com
Phone: (886)-472-5540