These Terms of Service cover quotations, proofs, orders, manufacturing, payments, website use, and other services that PremiumBoxes provides
We present custom-made packaging. We begin production only after approval of the digital and physical samples. We do structural design, create prototypes, print, die cut, laminate, put on foil, emboss, deboss, fold, glue, assemble and ship.
We had the goal to support the growth of young companies. Thus, we do not have a set minimum order quantity. We may do single-piece lots, short run orders, or large scale at your request. Also, some box designs, materials, dimensions, and print options are only available for larger-scale orders. Single-piece cost is high due to design, setup, proofing, and machine preparation time.
Quotation depends on the customization you want. It varies order to order. To request a custom quote, provide us with the following details:
Box measurements mean internal dimensions and they are in following order:
Length × Width × Depth
Customers have to provide us accurate product measurements for perfect fit. If you are confused in anything, don’t hesitate to contact us. Our team will help you in measurements regarding inserts, liners and containers.
Customers can give us their pre-designed files. We have a design team that also offers assistance regarding box design and artwork. If you are submitting your own file, then it must have:
We send our customers digital and physical samples. Customers can confirm the approval through email, account tools and signed document.
Final approval means that the customer has reviewed and accepted:
A digital proof of the box has layout, colours, material texture, structure and product fit. Structural sample is quite helpful in confirming the dimensions and structure. Customers can also request for printed sample. It is more efficient as you can review the material, printing, colors and finishing.
Samples may have minor changes from the final production because of differences in equipment and setup.
Payments
PremiumBoxes accept payment through approved card processors, PayPal, check, wire transfer, cash deposit and other legal and authorized ways. If you have not made the payment or clear it, we will hold your order. For conversion, chargeback, customs, and other transaction-related costs, customers will be responsible.
After sample is finalized, for standard orders we take 8-10 business days. For standard orders, shipment is free. Rush orders can be made in short period. Rush orders take 4–6 business days for production after receiving approval. Rush orders have extra charges.
If you want any changes in your order, we are open to it. However, it will change the cost and you will be responsible for:
Changes may not be possible once production has begun.
Cancellation requests will only work before production. After the production we won’t cancel your order and refund. We will deduct the cost of manufactured units, design, proofing, samples, dies, plates materials, setup, production, payment processing, and shipping.
We are not responsible of your change of mind. After the production process has started, we don’t refund. Before placing bulk orders read our return and reprint policy.
If you have received defected packaging, you have three business days to file you complaint and request refund or reprint. After three business days, we won’t accept your claims. For more details, read our Return and Reprint Policy.
Customer is responsible for the product information he is sharing with us. By submitting those details to us he is giving us permission to use and modify for the production of packaging. It is a customer’s responsibility to confirm that they can lawfully use:
If something is unauthorized, only customer will be responsible for the consequences.
We have all the right to refuse an order if they have prohibited content. We don’t take orders that:
It is up to the customer to ensure that products and packaging are in compliance with laws.
This includes requirements involving:
Some issues are out of our control and we are not responsible for them. We do not control natural disasters, severe weather, service disruptions, transportation issues, customs actions, government regulations, power failures, material shortages, carrier delay or large scale public emergencies.
Premium Boxes may update these Terms of Service. Revised terms take effect from the date posted on this page.
Phone: (886)-472-5540
Email: support@premiumboxes.com
Address: 9931 Franklin Ave, Suite 1-A
Franklin Park, IL 60131